Zendesk + Zopim User Group

Join our first Zendesk + Zopim User Group in Singapore on September 17th!

It will be a great chance to get insider info on our newest features, meet fellow users, and learn Zendesk and Zopim best practices - all live and in person. If your team is big or small, if you’re a total n00b or even if you’re a seasoned expert, our user group will teach you new ways to leverage our products and help your team succeed. Food and drinks (alchoholic and non) will be provided.

Agenda:
3:00 - 3:30pm: A big, friendly welcome - then it’s networking time
3:30 - 4:15pm: Presentations from the Zopim and Zendesk teams:

• Learn about the Zopim and Zendes integration (Bjorn Lee, Product Manager, Zopim)
• Explore Zopim Chat's new Analytics features (Yunen En Yeo, Product Manager, Zopim)
• New Zendesk features, including Insights (Shun Chen, VP of Product, Zendesk)

4:15 - 5:00pm: Breakout sessions: Discuss your challenges, get your questions answered, and discover how your peers approach customer service

• Session 1: Zendesk Q&A with Zendesk's VP of Product, Shun Chen
• Session 2: Zopim integration features and roadmap with Zopim Product Manager Bjorn Lee
• Session 3: Zopim core product, chat workflows and best practices with Zopim Product Manager Yunn En Yeo
• Session 4: General customer service workflow discussion

5:00 - 5:30pm: Networking, the sequel

Who should attend: This is a working product session intended for existing Zendesk and Zopim customers. However, if you’re interested in Zendesk, Zopim, or customer service in general, please feel free to join us.

We would love to hear if there are specific topics or questions you would like discussed - please answer the optional questions during registration to get them added to the agenda.